All orders are processed within 7–10 business days before shipping. Once shipped, you will receive a tracking number via email.

Yes, we ship worldwide. Please note that international customers are responsible for any customs fees, duties, or taxes imposed by their country.

We are not responsible for delays caused by carriers, weather conditions, or customs inspections. Depending on your location, international packages may occasionally experience extended customs processing times.

We accept returns within 15 days of delivery. Items must be unworn, unwashed, and in their original condition to qualify for a refund. Customers are responsible for the cost of return shipping.

Yes — we provide return labels for U.S. customers. For international orders, return labels are not provided, and customers are responsible for return shipping.

Yes, exchanges are permitted within 10 days of delivery. To arrange an exchange, please contact us at sales@jonnihouse.com.

To initiate a return or exchange, email us at sales@jonnihouse.com with your order number and request. Our team will guide you through the process.

For all support inquiries, please email us at sales@jonnihouse.com.